Frequently asked questions

NodeX is an IT and software company based in Tirana, Albania. It provides IT services for businesses (networks, security, support), builds websites and apps, and develops its own products: DentalCare for dental clinics and CallQA for call centres.

NodeX is in Tirana, on Rruga Dritan Hoxha. It works with clients across Albania, mostly remotely, and at the client's office when needed.

NodeX covers networks, cybersecurity, IT support and office setup from a single team, with one point of contact for the whole project.

Four services: IT equipment and systems for the office (a project from scratch), IT support and security (a monthly plan), websites and apps, and dedicated teams in Tirana for foreign companies.

Small and medium-sized businesses in Albania, from a few to a few dozen computers: clinics, professional offices, shops, call centres, hotels and manufacturing companies.

Yes. DentalCare, software for managing dental clinics, in daily use in Albania. CallQA, AI-based quality control of calls for call centres. A system for hotels and guesthouses is in development.

By phone at +355 68 936 9696, by email at [email protected], or through the form at nodexglobal.com/contact. Hours: Monday to Friday, 09:00–18:00.

Yes. Communication, documentation and the websites it builds can be in Albanian and English.

No. NodeX support is provided during business hours, mostly remotely. DentalCare clients have support every day from 08:00 to 22:00 by phone and WhatsApp.

A node is any device or person in a business's network. NodeX makes sure each one works and is secure.

It depends on the number of workstations, the equipment, and whether you need a server or cameras. NodeX does a free assessment and sends a written offer before any work starts.

The network and Wi-Fi, cabling, firewall and secure access, servers and backups, work computers, supply and installation of equipment, cameras and access control, and documentation.

A small office is usually ready within a few days. Larger projects with a server room take a few weeks. You get the timeline before work starts.

Both. NodeX can source, deliver and install the equipment, or install equipment the business has bought itself.

A monthly arrangement: technical help for your team, monitoring and updates, account administration (Microsoft 365 / Google Workspace), backups, basic security and a monthly report.

Essential includes technical help, monitoring and updates, user accounts, and password management with two-factor authentication. Complete adds backups with restore tests, device encryption, security training for staff, office visits and the monthly report.

Yes. The security check is a separate, one-time service: a review of your network, devices and accounts, with a clear list of the problems to fix.

No. The plans are for businesses with a few to a few dozen computers.

It can be your IT team or work alongside the person you have.

With regular updates, device protection, tested backups, two-factor authentication, device encryption and staff training on phishing.

Yes. NodeX works with Cisco, Fortinet, Microsoft and Veeam technology.

Yes. It creates and manages accounts, helps you choose and renew licences, and removes the ones you do not use.

Yes, as part of an office setup: cameras, access control and attendance tracking.

It is based in Tirana but works with businesses across Albania. Most support is done remotely.

It depends on the number of pages, the languages, and features such as an online shop or bookings. NodeX sends a written offer after a short conversation about what you need.

A website presents your business and brings in customers. A web app does work: user accounts, data, reports, integrations. NodeX tells you which one you need.

Yes, online shops with a catalogue, orders and an admin panel, including WordPress and WooCommerce.

Yes. Every site can work in both languages from the start.

Yes. Hosting, updates and small changes, with a service plan or on request.

The client: the domain, the code and the content belong to the client.

Yes, apps for phones and tablets, for your customers or your staff, using the same data as the web app.

Usually yes, through the APIs of accounting, booking, payment and other tools.

With a short call. We learn what you need, assess your current setup and come back with a clear proposal - no obligation.

Yes. We are based in Tirana and work with businesses across Albania, and remotely with clients in the EU, UK and US.

Yes - that is how most partnerships begin. We audit what exists, document it and take over management without interrupting your operations.

Yes. We design, build and maintain web platforms, mobile apps and AI solutions - and we run our own products in production.

There is one plan with every module included, paid monthly. The price depends on the size of your clinic; ask us and we'll send you an offer, or start the 7-day free trial.

Yes. It works just as well for one dentist and a receptionist as for a larger team.

No. DentalCare works in the browser on computer, tablet and phone.

Yes. NODE X migrates your patients, history, upcoming appointments and balances as part of setup — from software, Excel or paper records.

Yes. Every screen is in Albanian and English, and each person can choose.

Yes. Clinics in Kosovo get the same setup, data migration and support, and can bill in Euro.

Yes. Reminders open WhatsApp or email with the message ready. Automatic reminders are available through the official WhatsApp Business API if you want them.

DentalCare tracks all your invoices and payments. Fiscalization integration is available on request through the fiscal provider your clinic already uses.

Branches are supported: one owner login, a separate calendar, staff and money per branch, and combined reports.

Call or message us on WhatsApp, every day 08:00–22:00.

Yes, 7 days free, with demo data. After the trial, your clinic continues with its own data.

DentalCare is software for managing dental clinics, developed by NodeX in Tirana. It covers patients, appointments, the dental chart (odontogram), treatment plans, invoices and reports, in a single app.

DentalCare by NodeX is built specifically for clinics in Albania and Kosovo: invoices in Lek or Euro, VAT set per clinic, WhatsApp reminders and an interface in Albanian and English. It is in daily use in Albania.

Yes, with the FDI and Universal tooth numbering systems, and treatment plans for every patient.

Four roles: Owner, Dentist, Reception and Accountant (read-only). Each person sees only what they need.

Each clinic has its own separate space. Payments are never deleted, only cancelled with a reason, and every action is recorded in a log.

Templates for 3CX, FreePBX/Asterisk and ViciDial are built in. Other systems connect through a custom file-name pattern or a simple upload API.

English, Italian, Spanish, German and French. The call language is set for your installation.

No. You can use our hosted transcription engine. If you prefer, CallQA can transcribe on your own GPU server so recordings never leave your network.

Yes. The scorecard has seven weighted criteria that can be adjusted to your process. Every score keeps the version it was made with.

Only the agent is graded, never the customer. Every mark comes with a quote from the call, and an agent can flag any score for supervisor review.

With prepaid credit: you pay for calls scored. Contact us for a quote based on your call volume.

Every call has a processing cost, so instead of a trial we run a free sample audit: send us 50–100 real recordings and see every one scored.

Each call centre gets its own installation. With on-premise transcription, recordings stay inside your network; only the transcript and basic call details are sent to the AI for scoring. You can also use the NodeX hosted system for higher accuracy.

CallQA is NodeX software that transcribes a call centre's recorded calls and scores them against the company's criteria using artificial intelligence, showing where each agent needs coaching.

The software connects to the phone system (ViciDial, 3CX, Asterisk), transcribes every call with each speaker separated, and scores it against a list of criteria: the greeting, compliance, tone, and whether the problem was solved.